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Harvey

Senior Manager, User Operations

Harvey

Senior Manager leading User Operations for AI product company Harvey, overseeing performance in NAMER region and team development.

Posted 6/3/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $184,000 - $276,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead, coach, and develop a growing team of User Operations Managers
  • Own the performance health of your teams end to end
  • Serve as the primary User Operations representative in ongoing cross-functional relationships
  • Drive the people and performance roadmap for your region

Requirements

What you’ll need
  • 7+ years of experience in customer support or user operations
  • 4+ years managing managers or leading multi-team organizations
  • Proven ability to drive sustained performance improvement
  • Strong analytical mindset; moves fluidly between high-level trends and ground-level detail
  • Fluency with Zendesk and other operational tooling platforms

Benefits

Comp & perks
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportuser operationsperformance improvementanalytical skills
Soft Skills
leadershipcoachingteam developmentcross-functional collaboration