Senior Manager, User Operations

Harvey

Senior Manager leading User Operations at Harvey, transforming professional services through AI technology. Developing managers and driving team performance in a high-growth environment.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $184,000 - $276,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Lead, coach, and develop a growing team of User Operations Managers
Own the performance health of your teams, tracking metrics across volume, quality, and productivity
Serve as the primary User Operations representative in cross-functional relationships
Drive the people and performance roadmap for your region
Identify structural gaps and propose solutions in partnership with Support Operations

Requirements

What you’ll need

7+ years of experience in customer support or user operations
4+ years managing managers or leading multi-team organizations in a fast-paced, high-growth environment
Experience scaling a support or operations org through a high-growth inflection point
Direct experience developing strong managers
Strong ability to synthesize complex operational data
Proven ability to drive sustained performance improvement
Experience working cross-functionally with Product, Engineering, and Go-to-Market teams
AI-native mindset and familiarity with Zendesk and operational tooling platforms

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportuser operationsperformance metricsoperational data analysisperformance improvement

Soft Skills

leadershipcoachingteam developmentcross-functional collaborationproblem-solving