Customer Success Manager

Harvey

. Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.

Posted 5/7/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $180,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
Travel required: Up to 25% of the time

Requirements

What you’ll need

Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house) environment
History and comfort conducting change management and wide-scale adoption for large technology projects.
Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
A strong commitment to be collaborative and proactive with a team-first mentality.

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

change managementstrategic planningcustomer successaccount managementAI solutionsEnterprise SaaSconsultative approachcustomer experiencerisk managementtraining and enablement

Soft Skills

communicationinfluencing stakeholdersresults drivenprioritizationcollaborationproactive mindsetteam-first mentalitycustomer advocacyengagementthought partnership