Customer Success Manager

Harvey

. Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.

Posted 5/5/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $180,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.

Requirements

What you’ll need

Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment
History and comfort conducting change management and wide-scale adoption for large technology projects.
Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
A strong commitment to be collaborative and proactive with a team-first mentality.

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementstrategic planningcustomer successaccount managementtechnology advisoryEnterprise SaaSconsultative approachrisk managementproduct improvementstakeholder engagement

Soft Skills

communicationinfluencingcollaborationproactive mindsetresults drivenprioritizationteam-first mentalitycustomer experiencethought partnershipevangelism