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About the role
Key responsibilities & impact- Work directly with lawyers at current and prospective customers to uncover workflow pain points, recommend solutions, and show how Harvey fits into real legal work.
- Serve as the voice of the customer, translating feedback and legal workflow insights into concrete, lawyer-ready product direction.
- Partner closely with product, engineering, sales, and marketing to shape Harvey’s roadmap and ensure the product evolves in ways lawyers trust and adopt.
- Build and refine product demonstrations, workflows, and use cases that reflect how legal teams actually work, including how AI is changing that work.
- Introduce new capabilities in a way that’s tailored, credible, and compelling for each customer, continuously raising the bar for how Harvey is deployed.
Requirements
What you’ll need- JD or equivalent legal qualification
- At least 3 years of experience practicing law at a top-tier law firm and/or in-house with strong exposure to complex legal workflows and client expectations.
- Demonstrated ability to exercise sound judgment and make confident, well-reasoned recommendations.
- Ability to operate seamlessly across legal, product, and sales contexts—translating between stakeholders with clarity and precision.
- Executive presence and relationship-building skills, with comfort engaging partners, senior associates, in-house counsel, and legal leadership.
- Sales, customer-facing, or law firm business development experience is a plus, particularly where you’ve helped shape solutions rather than just present them.
Benefits
Comp & perks- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
- Participate in our equity plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
legal qualificationcomplex legal workflowsproduct demonstrationsworkflow insightsAI in legal workrecommendationsclient expectationsbusiness development
Soft Skills
sound judgmentrelationship-buildingexecutive presenceclarityprecisioncustomer-facingtranslating between stakeholders
Certifications
JD