GTM Systems Admin, Support

Harvey

Customer Success Systems Administrator optimizing Zendesk and supporting Customer Success platforms at Harvey. Collaborate with teams to ensure seamless customer experience and system integration.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $77,000 - $115,400 per yearWebsite

About the role

Key responsibilities & impact

Own the implementation and configuration of Zendesk as Harvey’s primary support platform
Support and optimize Customer Success platforms
Integrate Zendesk and CS tools with Harvey’s broader ecosystem
Partner with Support and Customer Success leadership
Maintain system health across tools
Build and maintain reporting and dashboards

Requirements

What you’ll need

3+ years of hands-on experience administering Zendesk
Experience working with Customer Success platforms such as Gainsight, Catalyst, or similar tools.
Experience integrating support and CS tools with third-party systems
Strong systems thinking and problem-solving skills
Understanding of both reactive support workflows and proactive customer success motions
Experience building reports and dashboards

Benefits

Comp & perks

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Zendesk administrationCustomer Success platformsGainsightCatalystreport buildingdashboard creationsystem integrationsupport workflowscustomer success motions

Soft Skills

systems thinkingproblem-solving