Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey to prospective and existing clients.
Address and resolve customer queries related to security, architecture, AI technology, and platform integration.
Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey platform.
Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.
Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.
Maintain a deep understanding of Harvey's architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.
Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.

Requirements

5+ years of proven experience working with enterprise customers
Strong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiences
Excellent communication skills with a talent for translating between customer needs and internal teams, including Product and Engineering
Demonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environments
A collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammates
Curiosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industries
Familiarity with LLM frameworks, legal tech, or working in high-trust, high-compliance environments (Bonus Points)
Prior experience at a high-growth startup, especially in an early Solutions or Sales Engineering role where you helped shape processes and scale customer success (Bonus Points)

Benefits

Comprehensive health, dental and vision coverage
Retirement benefits (401k match up to 4%)
Flexible PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

API integrationsSingle Sign-On (SSO)security architectureAI technologyLLM behaviorplatform integrationcustomer account setuptechnical feasibilityproduct alignmentcustomer deployment

Soft Skills

excellent communicationcollaborationcuriosityability to work through ambiguityprioritizationchampioning customer outcomestranslating customer needsengaging with customersunblocking teammateslow-ego approach