Program Manager, Customer Stories & Advocacy
Harvey
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $116,200 - $174,200 per year
About the role
- Own the strategy, roadmap, and execution of Harvey's Customer Stories program, delivering high-impact, use-case–led stories across written and video formats, priority segments, and geographies
- Collaborate with internal creative teams and external production partners to plan, produce, and deliver video customer stories—from concept and scripting through on-site shoots and post-production
- Scale and operationalize the Innovation Spotlight program, a video-driven format spotlighting senior customer leaders (CIOs, CINOs, GCs, CLOs) to elevate Harvey's executive-level credibility
- Build the operational backbone for customer stories and advocacy programs, including intake processes, editorial calendars, production workflows, approval processes, and localization frameworks
- Partner cross-functionally with Product Marketing, Sales, and Customer Success to align stories with core narratives, use cases, and launches
- Build trusted, long-term relationships with senior customer stakeholders and act as a front-line ambassador for Harvey in executive storytelling and advocacy moments
Requirements
- 5–8 years of experience in customer marketing, storytelling, advocacy, program management, or related roles at a high-growth SaaS or technology company
- Proven experience owning end-to-end customer stories or advocacy programs, from strategy and writing through execution
- Exceptional writing, editing, and storytelling skills, with a proven ability to independently produce polished, executive-ready customer stories and advocacy content
- Meaningful experience with video production—including planning shoots, working with production crews on site, managing post-production workflows, and delivering polished video content
- Strong program management skills with exceptional attention to detail and follow-through
- Excellent written and verbal communication skills; comfortable engaging with senior executives and internal stakeholders
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer marketingstorytellingadvocacyprogram managementvideo productionwritingeditingcontent productionproduction workflowslocalization frameworks
Soft Skills
attention to detailfollow-throughcommunicationrelationship buildingcollaborationcreativitystrategic thinkingindependenceexecutive engagementambassadorship