Support Systems Administrator, User Operations
Harvey
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $115,000 - $155,000 per year
About the role
- Own the implementation and configuration of Zendesk as Harvey’s primary support platform
- Integrate Zendesk with Harvey’s broader tooling ecosystem
- Partner with Support leadership to translate operational requirements into system configurations
- Maintain system health: monitor performance, manage user permissions and roles
- Build and maintain reporting and dashboards within Zendesk
- Evaluate and implement Zendesk apps and add-ons that improve support efficiency
- Document system configurations, integration logic, and administrative processes
- Stay current on Zendesk product updates
Requirements
- 3+ years of recent hands-on Zendesk administration experience
- Experience integrating Zendesk with third-party tools (e.g., Salesforce, Slack, Linear, or similar)
- Strong technical problem-solving skills
- Familiarity with support operations more broadly
- Experience building reports and dashboards in Zendesk Explore, Omni, or similar BI tools
- Organized and documentation-minded
- Comfortable working cross-functionally with Engineering, Operations, and Support
- Bonus: Zendesk certification(s)
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Zendesk administrationsystem configurationreportingdashboardsintegrationperformance monitoringuser permissions managementZendesk apps implementationdocumentationBI tools
Soft Skills
technical problem-solvingorganizational skillscross-functional collaborationcommunication
Certifications
Zendesk certification