Harvey

Customer Success Manager

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $180,000 - $210,000 per year

About the role

  • Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
  • Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
  • Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
  • Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
  • Travel required: Up to 25% of the time.

Requirements

  • Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house) environment
  • History and comfort conducting change management and wide-scale adoption for large technology projects.
  • Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
  • Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
  • A strong commitment to be collaborative and proactive with a team-first mentality.
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
  • Opportunity to contribute to the equity plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
consultative approachcustomer experiencestrategic planninginfluencing stakeholdersresults drivenprioritizationcollaborativeproactiveteam-first mentality