Harvey

Enterprise Customer Success Manager

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Salary

💰 $160,000 - $185,000 per year

About the role

  • Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
  • Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
  • Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
  • Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
  • Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
  • Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.

Requirements

  • Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment
  • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
  • Team players described as committed, collaborative and proactive with a team-first mentality.
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationstrategic planninginfluencing stakeholdersresults drivenprioritizationcollaborationproactivitycustomer experienceanalyticscustomer satisfaction