Harvey

Legal Innovation Partner

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $270,000 - $320,000 per year

About the role

  • Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
  • Evangelize the power of LLMs to end users for daily adoption of Harvey.
  • Serve as the primary contact for clients with a consultative approach to deliver a superior customer experience.
  • Leverage adoption rates and KPIs to drive strategies ensuring client satisfaction and high ROI.
  • Encourage user and stakeholder engagement, transforming them into Harvey advocates.
  • Use analytics to maintain customer satisfaction and ensure readiness for renewal and expansion opportunities.
  • Relay client insights back to internal teams for continuous improvement of our product and services.

Requirements

  • Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management in an Enterprise SaaS or legal (big law or in-house) environment
  • Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
  • Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
  • Team players described as committed, collaborative and proactive with a team-first mentality.
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
  • Eligible to participate in our equity plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationstrategic planninginfluencing stakeholdersresults drivenprioritizationcollaborationproactivitycustomer experienceconsultative approachuser engagement