Customer Success Manager

• Own the overall success of their customers’ experience with Harver – with the goal of customer retention and expansion.
• Create account plans for their accounts with a focus on activities that ensure our customers are realizing value in their Harver investment while simultaneously identifying and closing expansion opportunities.
• Consult with customers on the uses of assessments to make decisions.
• Communicate what our assessments measure and understand how assessments are beneficial.
• Provide ROI analytics.
• Collaborate across Harver with all customer-facing teams to maximize customer ROI and value realization.
• Work in a collaborative, innovative, and customer-centric (remote) environment; with the mission of growing Harver’s brand and meeting customers where they are.
• Act as the 'voice of the customer' to the Harver team, delivering product feedback and solutions internally at Harver and back to the customer.
• Provide best practices and prompt service to our customers.
• Help customers maximize value with Harver.
• Own the customer renewal and ensure contracts are renewed on time.
• Identify, orchestrate, and close customer expansions within the same product or across the Harver product portfolio.
• Ensure delivery of the customer's needs.
• Initiate and facilitate regular touchpoints with clients.
• Deliver QBRs to our customers as needed.
• Provide ongoing training to customers in support of adoption of Harver solutions.

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