Customer Success Manager – Contract

Harvard Business Review

. Serve as a primary regional advisor to educators, administrators, and institutional stakeholders .

Posted 5/6/2026contractBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $38 - $42 per hourWebsite

About the role

Key responsibilities & impact

Serve as a primary regional advisor to educators, administrators, and institutional stakeholders
Lead tailored product demonstrations, debriefs, and training sessions for individuals and groups of customers
Oversee the implementation of new B2B customers, including high-touch onboarding, system configuration, and usage reporting
Develop and maintain deep knowledge of HBI’s active learning pedagogy and product suite
Provide responsive support to customers, managing Zendesk and JIRA case resolution
Escalate and document issues through established channels
Support regional workshops – in person and virtually
Collaborate with Sales and cross-functional teams

Requirements

What you’ll need

5+ years of experience in customer success, customer onboarding, project management, or implementation roles
Exceptional verbal and written communication skills
Highly organized and self-directed
Passion for delivering exceptional customer experiences
Intellectual curiosity and a commitment to continuous learning
Proficient with tools such as Salesforce, Zendesk, Microsoft Office, and virtual collaboration platforms like Webex or Zoom
Familiarity with LMS platforms and integration standards (e.g., LTI 1.3)

Benefits

Comp & perks

HBP is an equal opportunity employer
Exceptional customer experiences
Continuous learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successcustomer onboardingproject managementimplementationactive learning pedagogysystem configurationusage reportingLMS platformsintegration standardsLTI 1.3

Soft Skills

verbal communicationwritten communicationorganizational skillsself-directedcustomer experienceintellectual curiositycontinuous learning