Harrods

DevOps Engineer

• Oversee the full DevOps function, ensuring the reliability, security, performance, and governance of both production and non-production environments.
• Responsible for the stability, operational performance, and availability of all ecommerce and digital applications - across Development, QA, and Production.
• Evaluate and implement AI-powered solutions to improve CI/CD pipelines, predictive monitoring, automated incident resolution, and resource optimisation.
• Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) to maintain platform reliability and measure success.
• Lead triage and resolution of incidents, service requests, and problem tickets, ensuring respective tickets are assigned and maintained within the relevant ticket management platform.
• Build & maintain strong relationships with other IT teams, business stakeholders and third-party support partners sharing priorities and working through issues to continually improve performance against operational SLAs.

DevOps Manager