Harris & Harris

Bilingual

• Make outbound calls to collect, post, and manage account payments in English and Spanish
• Prepare and submit claims to insurance companies either electronically or manually
• Identify and resolve patient billing issues and complaints
• Evaluate patient financial status and establish payment plans or arrangements
• Report on status of delinquent accounts
• Correct and resubmit claims to insurance companies and third-party payers
• Investigate and correct rejected or denied claims
• Translate patient information into alphanumeric and numeric medical codes
• Maintain strict confidentiality and adhere to all HIPAA and FDCPA guidelines and regulations

Bilingual Early Out Representative

IT Support

• Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
• Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge.
• Ensures understanding so that all staff is able to perform their job functions.
• Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
• Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
• Responsible for user setups, moves and system permissions.
• Ensures high priority work is completed within the required timeframe to increase department functionality and eliminate missed deadlines.
• Communicates with management if they are unable to meet a deadline.
• Maintain and update the ticket tracking, asset management and inventory tracking systems.
• Remains flexible, open and positive in the face of changing needs of the company by thinking outside of the box and adjusting plans to meet current needs.
• Makes a professional impression at all times with everyone by acting calm, responsible and respectful of others.

Bilingual Early Out Representative

Help Desk Analyst