Harris Global Business Services (GBS)

Bilingual

• Handle inbound and outbound calls in English and Spanish according to departmental procedures
• Assist patients with inquiries, billing concerns, and account balances
• Support third-party entities (e.g., insurance providers) with patient account queries
• Safeguard protected health information in compliance with HIPAA
• Maintain reliability, punctuality, and teamwork in alignment with company goals
• Perform other related duties as assigned.

Spanish Bilingual Patient Services Representative

Accounts Receivable

• Work within the core product RCM team to develop customer relations and facilitate billing support for clients
• Post patient payments, insurance payments, adjustments, and denials into the system
• Verify and reconcile payments from insurance companies, patients, and third-party payers
• Research and resolve payment discrepancies, including underpayments, overpayments, and denials
• Manage practice accounts receivable and monitor for potential disruptions in revenue flow
• Enter charges for services rendered into the practice management or billing system accurately
• Ensure proper coding of services, supplies, and procedures in compliance with payer policies
• Work with healthcare providers and coding teams to resolve discrepancies in charge data
• Report to the Team Lead of the A/R Denial Healthcare division

Spanish Bilingual Patient Services Representative

Accounts Receivable Specialist, RCM