Lead Analyst, Proposal Support
The Cigna Group
Technical Services Analyst
Harris Computer
full-time
Posted on:
Location Type: Hybrid
Location: Alaska, Connecticut, Kentucky, South Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
- Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Provides case status updates to management and end-users
- Supports and maintains effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
- Exercises judgment within defined procedures and practices to determine appropriate action.
Requirements
- Bachelors degree or 2-3 years experience
- Experience providing face to face support to a corporate customer base
- Supporting Microsoft O365 Suite
- VPN-Remote Connectivity
- Mobile Device Management
- Active Directory
Benefits
- Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Financial and professional development support for CPA candidates and members
- Employee stock ownership and RRSP matching programs
- Lifestyle rewards program
- Flexible work options
- Performance driven organization with many opportunities for advancement
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingtechnical supportremote IT supportMicrosoft O365 SuiteVPNMobile Device ManagementActive Directory
Soft skills
communicationcustomer servicerelationship managementproblem-solvingjudgment
Certifications
Bachelor's degree
