Harris Computer

Application Consultant

Harris Computer

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, New Hampshire • 🇺🇸 United States

Visit company website
AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Work with colleagues and managers to proactively manage a superior technology solution for our clients.
  • Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product.
  • Train users in the system set up, administration and maintenance.
  • Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
  • Understand clients' business processes and configure applications based on business needs and accepted best practices.
  • Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.
  • Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care.
  • Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services that fit the needs of our clients.
  • Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
  • Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
  • Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.

Requirements

  • Knowledge of utility customer (meter to cash) life cycle.
  • Knowledge of a utility Customer Information System (CIS) processes and functionality.
  • Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization.
  • Experience working with both business and IT groups.
  • Must be able to travel up 25% of the time within North America.
Benefits
  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Flexible work options (and some pretty cool offices!)
  • And more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business analysisgap analysisroot cause analysisrequirements elicitationuser acceptance testingchange managementuser documentationcustomer information system (CIS) processesconfiguration of applicationsproject management
Soft skills
influencingcoachingcommunicationstakeholder satisfactionleadershipproblem-solvingcollaborationtrainingfacilitationcustomer care
American Express Global Business Travel

Senior Travel Consultant

American Express Global Business Travel
Seniorfull-time$46k–$86k / year🇺🇸 United States
Posted: 2 hours agoSource: travelhrportal.wd1.myworkdayjobs.com
Philips

Clinical Education Delivery Consultant – IR/CV

Philips
Mid · Seniorfull-time$88k–$157k / yearConnecticut, New York, Vermont · 🇺🇸 United States
Posted: 2 hours agoSource: philips.wd3.myworkdayjobs.com
Jabil

Senior Consultant

Jabil
Seniorfull-time$98k–$177k / year🇺🇸 United States
Posted: 3 hours agoSource: jabil.wd5.myworkdayjobs.com
Oracle
Affordable Housing Trust for Columbus and Franklin County

CDI Consultant

Affordable Housing Trust for Columbus and Franklin County
Junior · Midfull-time🇺🇸 United States
Posted: 4 hours agoSource: boards.greenhouse.io