Lead Billing Analyst

Harness

Lead Billing Analyst overseeing end-to-end billing operations for Harness’ SaaS business. Driving process improvements and ensuring accuracy in billing and accounts receivable management.

Posted 5/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $125,000 - $145,000 per yearWebsite

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies.
Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches.
Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations.
Proactively identify and resolve billing gaps and exceptions before each period close.
Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency.
Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.
Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk.
Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations.
Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends.
Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions.
Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention.
Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve.
Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis.
Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs).
Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies.

Requirements

What you’ll need

4-6 years of billing, accounts receivable, or revenue accounting experience in a high-growth SaaS / software company.
Strong experience with the NetSuite billing module and Salesforce-to-NetSuite data flows.
Expert-level skills in XLOOKUP, pivot tables, and managing large data sets for reconciliation.
Demonstrated experience identifying process gaps and implementing successful workflow improvements or automation.
Comfortable engaging with Sales, Legal, and Finance leadership

Benefits

Comp & perks

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billingaccounts receivablerevenue accountingASC 606XLOOKUPpivot tablesdata reconciliationworkflow improvementsautomationcash application

Soft Skills

communicationproblem-solvingcollaborationrelationship buildingprioritizationanalytical thinkingattention to detailtime managementadaptabilityleadership