Customer Success Manager

Harness

Customer Success Manager at Harness driving customer outcomes and renewals. Fostering strong stakeholder alignment and operational cadence in AI software delivery.

Posted 5/22/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Drive adoption and outcomes
Build and run success plans tied to customer goals, milestones, and measurable outcomes
Establish a repeatable operating cadence that keeps onboarding and adoption moving
Monitor engagement and usage signals to proactively remove friction and drive progress
Deliver QBRs and EBRs that connect Harness usage to customer outcomes
Produce crisp BVR style recaps that document value delivered, risks, and next steps
Maintain stakeholder alignment across technical and executive audiences
Maintain clear renewal status, timeline, and risk posture across your portfolio
Surface risk early and coordinate action plans to keep customers on track
Partner closely with Sales to ensure renewals are proactive, clean, and value backed
Drive clear ownership and follow through on customer action items and escalations
Keep customer records accurate and current in Salesforce and Gainsight
Coordinate cross functional resources to unblock customers and stabilize outcomes

Requirements

What you’ll need

5+ years in Customer Success, Technical Account Management, or SaaS post sales
Track record of driving adoption, retention, and renewal outcomes in complex accounts
Strong executive ready communication and structured customer execution
Comfortable working across internal teams to drive results and resolve blockers
Nice to have: Familiarity with DevOps and software delivery concepts (CI/CD, governance, reliability, developer workflows)

Benefits

Comp & perks

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Quarterly Harness TGIF-Off / 4 days
Monthly, quarterly, and annual social and team-building events
Recharge & Reset Program
Monthly internet reimbursement
Commuter benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessTechnical Account ManagementSaaSadoptionretentionrenewalCI/CDgovernancereliabilitydeveloper workflows

Soft Skills

communicationstructured executionstakeholder alignmentproactive problem solvingcross-functional collaborationownershipfollow-throughrisk managementcustomer engagementrelationship management