HarmonyCares

Manager

• Oversees recruitment, training, and ongoing education of the provider network
• Documents work procedures and standards to improve efficiency and effectiveness
• Monitors clinical staff to ensure adherence to policies, procedures, state laws, and quality
• In coordination with the Clinical Director, manages provider relationships, performance, and delivery with internal partners and leads management process improvement efforts
• Ensures FTE CHA providers are completing at least minimum volume of patients on a weekly basis per contract
• Participates in clinical review and audit procedures for internal and external providers
• Accountable for outstanding customer service to all external and internal customers
• Develops and maintains effective relationships through effective and timely communication
• Aggressively addresses and acts upon adverse events and action thresholds in area of responsibility
• Conduct staff evaluations, performance reviews, and oversee training and development of staff
• Oversee capacity, scheduling, and utilization of providers in assigned states
• Ensure timely documentation consistent with current policies and procedures
• Evaluate and monitor patient outcomes and satisfaction, develop and implement improvements as needed
• Assist with budget planning, cost control, and resource allocation
• Support integration of new technologies, business lines, and care delivery models

Clinical Manager, Specialty Programs

Security Engineer

• Leads the enterprise cybersecurity function with a cloud- and AI-forward posture
• Accountable for defining and executing the cybersecurity strategy, operating model, and risk posture for modern cloud platforms and AI-enabled products and services
• Partners with Engineering, Infrastructure, Data/AI, and clinical/business leaders to embed security-by-design through strong cloud & AI security architecture, effective security operations, and measurable risk management
• Responsible for the overall end-to-end management of the company’s cybersecurity program for corporate and cloud environments across our footprint
• Develops and leads the cybersecurity function in execution of the company’s strategy, establishing security-by-design through security architecture and delivering secure, compliant, scalable platforms
• Owns and evolves the enterprise security architecture, aligning to shared responsibility models and business risk tolerance
• Establishes best practices AI security architecture for AI/ML and GenAI use cases
• Partners with Engineering and Data/AI teams to embed DevSecOps and secure AI/ML lifecycle practices
• Develops and implements strategic, technical, and operational security/infrastructure controls that are properly aligned with organizational goals and objectives
• Manages the Security Operations team responsible for maintaining security configurations
• Executes and improves the core functions of the Cybersecurity Operations Center
• Manages security vendors including Approved Scanning Vendors, Managed Security Service Providers, and external pen test vendors
• Responsible for creating and maintaining dashboards that monitor security and risk KPIs
• Serves as internal information security consultant on information security projects/initiatives
• Works closely with the Engineering, Applications, and Infrastructure teams to design and implement automated security controls in operational methodology

Director – Cybersecurity

Operations

• Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes.
• Proactively solicit and problem solve issues faced by the clinical and administrative teams
• Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model
• Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
• Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
• Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
• Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
• Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
• Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
• Lead a team responsible for the administrative functioning of a market, including but not limited to: Preparation for Executive visits Coordination with relevant vendors necessary for office operations Administration of PTO and payroll systems, and on-call schedule Facilities and office management Repurpose workforce planning if/when necessary to meet Practice shifts Facilitate the successful onboarding of new hires Maintenance of supplies and maintains appropriate process for ordering and storage Calendar management for the office, including prep and follow up for recurring meetings

Clinical Manager, Specialty Programs

Director – Cybersecurity

Manager – Market Operations