Scheduling Analyst

HarmonyCares

Scheduling Analyst optimizing provider schedules and patient census for HarmonyCares, a national in-home primary-care provider. Coordinating visits, patient requests, and healthcare teams to improve access and scheduling efficiency.

Posted 8/5/2026full-timeTroy • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and critical thinking skills to manage provider schedules and patient needs effectively. Proficient in Microsoft Office Suite and possesses a solid understanding of medical terminology and healthcare logistics.

Highest-signal resume keywords

Healthcare ExperienceCustomer Service ExperienceScheduling ExperienceMicrosoft Office Suite ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingLogisticsMedical TerminologyCritical ThinkingAnalytical Skills

Soft Skills

Communication SkillsProblem-Solving SkillsDetail Orientation

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Patient ConfidentialityCensus ManagementRisk ManagementHealthcare Services

About the role

Key responsibilities & impact

Develop and maintain provider schedules to meet patient needs
Manage provider census through proactive census risk management
Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process
Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated
Maintain relationships and effectively communicate HarmonyCares services with patients and family members
Place and receive phone calls to facilitate effective scheduling function
Escalate scheduling concerns and issues internally and externally
Adhere to patient confidentiality policies and procedures
Attend required meetings and in-services
Collaborate with manager, teammates, and other HarmonyCares employees
Perform other duties as required

Requirements

What you’ll need

2+ years college, and/or equivalent experience
2 years of healthcare or customer service experience required
Strong analytical and critical thinking skills
Ability to move quickly to solve complex, real-time issues
Excellent written and verbal communication skills
Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency
Intermediate computer skill set level
Strong foundation and working knowledge of Microsoft Office Suite, including Excel, PowerPoint, and Outlook
Scheduling or logistics experience preferred
Strong working knowledge of medical terminology, conditions, illnesses and treatment practices

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Day Time Hours (no holidays/weekends)