Be accountable for the community outreach account plan for assigned geography which may include one or multiple markets
Conduct thorough research on community provider practices, organizational structure to drive account plans
Conduct thorough research to understand patient's healthcare needs, healthcare utilization and best number to call
Outreach and conduct in-person visits to physician offices, hospitals and skilled nursing facilities to educate community providers and engage patients into the HarmonyCares program
Collect, analyze and report patient outcomes and experiences to community physicians
Conduct telephonic outreach to eligible patients or caregivers to enroll patients in the HarmonyCares program to support team engagement goals
Understand the program in depth, explain it to patients, caregivers and providers and handle objections creatively
Be the face of HarmonyCares in the community and collaborate closely with physician leaders to support community relationships
Leverage electronic tools, spreadsheets and reports to facilitate research, identify innovative approaches, and document and present plans and progress
Meet or exceed established monthly engagement targets
Requirements
College degree or 5 years of progressive career growth
3+ years of related experience in sales, account management, community outreach or patient engagement in a medical/healthcare industry
An understanding of value-based care and how it can impact patient outcomes
Proficiency in Microsoft Excel, Word, and PowerPoint, ability to generate Excel reports
A dynamic and engaging personality with excellent interpersonal, verbal and written communication skills
Detail oriented, with the ability to think on your feet, responsive with great follow-up
Compassion, an interest in people and a professional presentation
Curious and a continuous learner, a passion for solving problems with a get-it-done attitude
Bilingual in Spanish, Mandarin or other language a big plus (preferred)
Benefits
Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional Licensure, and Certification Reimbursement
Paid Time Off, Federal Holidays, and Volunteer Time Off
Paid Orientation and Training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
community outreachpatient engagementvalue-based careresearchdata analysisreportingsalesaccount managementtelephonic outreachbilingual