VP, Account Management

HarmonyCares

Strategic lead for Medicare Advantage client relationships at HarmonyCares. Managing client engagements and building account management team with a focus on healthcare services.

Posted 6/13/2026full-timeRemote • Idaho • 🇺🇸 United StatesLead💰 $225,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary executive relationship owner for HarmonyCares' Medicare Advantage plan partners
Build trusted, durable relationships with senior stakeholders at client organizations, including medical directors, network executives, and value-based care leaders
Proactively identify client needs, surface opportunities for deeper collaboration, and address issues before they escalate
Translate client needs into HarmonyCares’ actions and proactively solve problems in client service both withing account management team and collaborating with other HarmonyCares functions and team
Lead regular business reviews, reporting on performance metrics, clinical outcomes, and partnership value
Oversee the end-to-end implementation process for new client launches in new and existing markets
Partner cross-functionally with clinical operations, data/analytics, and market teams to ensure launches are executed on time and to contract specifications
Develop and refine implementation playbooks to drive consistency and efficiency across engagements
Proactively identify issues in implementation process and solve problems to keep implementations on track and enhance client experience
Manage and develop a team of account management professionals
Set clear goals, provide ongoing coaching, and create a culture of accountability and excellence
Build team capacity to scale with organizational growth
Translate client feedback and market intelligence into actionable insights for internal strategy and product development
Work with claims and other health care data to track performance, demonstrate value, and identify opportunities for improvement
Support contract renewals and new business development activity in partnership with the SVP and business development team

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, business, marketing, or another related field
10+ years of progressive experience in health care, with meaningful exposure to Medicare Advantage plans, and value-based care providers
Demonstrated ability to manage complex client relationships at a senior level
Strong client-service orientation with a track record of building trust and delivering results for partners
Exceptional organizational and project management skills and attention to detail, with the ability to manage multiple priorities simultaneously
Ability to work with claims data, utilization reports, and other health care data to inform decision-making and communicate performance
Proven leadership and team management experience
Strong written and verbal communication skills; comfortable presenting to senior executives
Ability to work with Medicare Advantage plans, including familiarity with plan operations, network management, or member engagement preferred
Knowledge of delegated risk arrangements, including understanding of risk contracts, shared savings models, or similar value-based structures preferred
Familiarity with Medicare program design, CMS regulations, or ACO/value-based care program structures preferred

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare administrationproject managementclaims data analysisutilization reportsperformance metricsclinical outcomesimplementation processesvalue-based careMedicare Advantage plansrisk contracts

Soft Skills

client-service orientationrelationship managementorganizational skillsattention to detailleadershipteam managementcommunication skillsproblem-solvingcoachingstrategic thinking