Community Manager
BoxCast
Mid · Seniorfull-timeFlorida, Maine, Missouri, Montana, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Wisconsin · 🇺🇸 United States
Posted: 7 hours agoSource: jobs.lever.co
Community Engagement Specialist
HarmonyCares
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $53,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Enroll eligible patients into the HarmonyCares program
- Work collaboratively with a Community Account Executive to outreach physician offices and healthcare facilities and schedule presentations
- Conduct thorough research to understand patients' healthcare needs, healthcare utilization and best number to call
- Conduct telephonic outreach to eligible patients and caregivers to explain and enroll patients into the HarmonyCares program
- Conduct telephonic outreach to physician offices, hospitals and skilled nursing facilities to engage their patients
- Understand and explain HarmonyCares program, handle objections, and build relationships with patients, caregivers and providers
- Collaborate with cross-functional teams to ensure delivery of a great patient experience
- Leverage electronic tools, spreadsheets and reports to facilitate research, document and present plans and progress
- Meet or exceed established monthly engagement targets
Requirements
- Associates degree, or 3+ years of progressive career growth
- 2+ years of related experience in sales, patient engagement, community outreach or customer service, preferably in the medical/healthcare industry
- Proficiency in Microsoft Excel, Word, and PowerPoint
- An engaging personality with strong active listening, written and verbal communication skills
- Detail oriented with excellent documentation skills
- Organized and responsive with great follow-up
- Compassion, an interest in people and a professional presentation and demeanor at all times
- Curious and a continuous learner with a get-it-done attitude
- Bilingual in Spanish, Mandarin or other language a big plus (preferred)
- Contact center experience a plus (preferred)
- Comfort with CRM and EMR tools a plus (preferred)
Benefits
- Health, Dental, Vision, Disability & Life Insurance
- 401K Retirement Plan (with company match)
- Tuition, Professional Licensure, and Certification Reimbursement
- Paid Time Off, Federal Holidays, and Volunteer Time Off
- Paid Orientation and Training
- Day Time Hours (no holidays/weekends)
- Great Place to Work Certified
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft ExcelMicrosoft WordMicrosoft PowerPointCRM toolsEMR tools
Soft skills
active listeningwritten communicationverbal communicationdetail orientedorganizational skillsresponsivenessfollow-upcompassionprofessional presentationcuriosity
Certifications
Associates degree
