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Growth Support Specialist, Bilingual Spanish Preferred
HarmonyCaresGrowth Support Specialist supporting patient admissions and insurance verification for in-home healthcare services. Collaborating with the Community Liaison/Business Development team for patient enrollment process.
About the role
Key responsibilities & impact- The Growth Support Specialist works in conjunction with the Community Liaison/Business Development team to support patient admissions and census growth.
- Inbound/outbound communication with patients and referral partners and will explain benefits of enrollment with the company and schedule the first appointment.
- Responsible for patient insurance verification.
- Responsible for processing internal and external inquiries relating to patient eligibility and admission.
- Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most.
- Adhere to internal quality, productivity, standard work expectations and compliance standards.
- Thoroughly understand eligibility and enrollment processes for the Medical Group.
- Timely, professional responsiveness to direct emailed inquiries.
Requirements
What you’ll need- High School diploma or equivalent
- 1+ years of experience in a health care related field
- Proficient in Microsoft Excel, Word and Outlook
- Strong customer service, organizational, and interpersonal skills with ability to prioritize tasks
- Professional demeanor, dependable, and self-motivated
- Must be able to communicate effectively and professionally with all personnel levels inside and outside the organization
Benefits
Comp & perks- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance verificationpatient eligibilityenrollment processes
Soft Skills
customer serviceorganizational skillsinterpersonal skillsprofessional communicationdependabilityself-motivationtask prioritization
Certifications
High School diploma