Salesforce Administrator

HarmonyCares

Salesforce Administrator enhancing our Salesforce platform focused on HealthCloud. Collaborating with stakeholders and training users to ensure optimal platform performance.

Posted 5/12/2026full-timeRemote • Idaho • 🇺🇸 United StatesMid-LevelSenior💰 $90,273 - $109,755 per yearWebsite

About the role

Key responsibilities & impact

Own continual improvement and enhancement of our Salesforce platform (focused on HealthCloud)
Gather requirements and feedback, design scalable best practice solutions, and manage the product road map
Responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction top of mind
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Sandbox environment management
Identify and gather requirements to translate into best practice(s) and scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities by liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Manage data to improve Salesforce data quality, implement rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
General Application Support
Manage and address user support tickets
Monitor and improve user adoption
Create and conduct new user and ongoing user training
Responsible for technical documentation
Collaborate with and support integrated applications
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, MIS, or other related field or 5+ years of direct, hands-on experience as a Salesforce Administrator
Strong Salesforce product knowledge and at least 2+ years’ of hands-on Salesforce Administration experience with a focus on HealthCloud and Field Serviced Lighting applications
Salesforce Trailhead Badges/Super Badges
Certified Salesforce Administrator (or commitment to complete within 6 months of hire)
Experience designing scalable, best practice solutions
Experience in change management and governance
A positive and proactive attitude to platform enhancements
Excellent relationship-building skills
Ability to liaise and communicate with stakeholders at all levels
Ability to translate requirements into technical solutions
Experience training end users and key stakeholders at all levels
Experience and ability to create technical documentation

Benefits

Comp & perks

Health, Dental, Vision, Disability & Life Insurance, and much more
401K Retirement Plan (with company match)
Tuition, Professional License and Certification Reimbursement
Paid Time Off, Holidays and Volunteer Time
Paid Orientation and Training
Great Place to Work Certified

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceSalesforce HealthCloudSalesforce AdministrationSalesforce configurationdata managementuser managementchange managementtechnical documentationscalable solutionsautomation

Soft Skills

relationship-buildingcommunicationproactive attitudeuser trainingstakeholder engagementproblem-solvinguser satisfaction focuscollaborationadaptabilityattention to detail

Certifications

Certified Salesforce AdministratorSalesforce Trailhead BadgesSalesforce Super Badges