Community Liaison – Marketing & Business Development
HarmonyCares
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for inbound/outbound communication and business development for HarmonyCares Medical Group (house calls)
- Act as local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, mission and services
- Facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and explain benefits of enrollment to eligible patients and caregivers
- Conduct market analysis and competitive landscape assessment to differentiate HarmonyCares services
- Meet and exceed in-person and virtual meeting goals with key decision makers
- Understand and educate on eligibility and enrollment processes for HarmonyCares Medical Group
- Provide education on and facilitate benefit enrollment and processes as requested
- Track performance in CRM and adhere to budgeted regional targets
- Schedule face-to-face or phone discussions with patients and caregivers to provide guidance on eligibility
- Inform patients about voluntary alignment with ACOs and collect Voluntary Alignment Form when applicable
- Answer inbound calls from patients, families, and facility staff regarding company business units
- Promptly triage patient concerns related to care needs, scheduling and billing to appropriate departments
- Oversee and document outreach calls and meetings with external sources
- Adhere to company policies, applicable laws and marketing requirements; comply with HIPAA privacy and security guidelines
- Maintain consistent communication with sales leader and local Business Unit leadership and support staff
- Perform other duties as assigned
Requirements
- Bachelor’s Degree OR four years of B2B sales experience
- Three years of health care related industry sales/marketing experience required
- Excellent organization and problem solving skills
- Ability to appropriately represent company service capabilities to targeted referral sources
- Knowledge of sales techniques and territory management
- Excellent interpersonal communication, presentation and customer service skills required
- Proficiency with Microsoft Office, Word, Excel, Outlook
- Ability to travel within assigned territory and attend sales meetings as required
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
- Preferred: Self-motivated and driven individual who does not require significant oversight after orientation and training