Support high-volume Total Rewards operations across benefits administration, compensation programs, and job architecture.
Independently triage incoming requests, assess urgency, navigate complex issues.
Deliver high-quality work under tight timelines.
Manage day-to-day administration of health and welfare benefits programs.
Resolve complex eligibility, enrollment, and claims issues.
Serve as escalation point for urgent employee concerns.
Support compensation programs including salary actions, job evaluations, and market analysis.
Draft and maintain job descriptions in partnership with HRBPs and leaders.
Support geographic pay practices, territory-based roles, and incentive programs.
Manage a high volume of requests through ticketing or case management systems.
Maintain visibility for stakeholders on request status.

Requirements

Bachelor’s degree in human resources, Business Administration, Finance, a related field, or equivalent experience
5+ years of prior experience in benefits and/or compensation
HRIS experience (UKG preferred; ADP, Workday, or similar platforms acceptable)
Benefits administration systems and carrier platforms
Experience managing eligibility files and data feeds (including EDI/834 files)
Compensation data management and reporting
Experience supporting geographic pay structures and incentive programs
Proficiency in job description documentation and job architecture tools
Experience with ticketing or case management systems (ServiceNow, Zendesk, Jira, or similar)
Advanced Microsoft Excel skills (data analysis, pivot tables, formulas, reporting)
Experience in data auditing and reconciliation across multiple systems
Experience with reporting and dashboard preparation for leadership
Experience in document management and workflow tracking tools
Strong judgment and critical thinking skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

benefits administrationcompensation programsjob architectureHRISdata managementdata analysisdata auditingreportingdocument managementworkflow tracking

Soft Skills

judgmentcritical thinkingcommunicationproblem-solvingtime management