HarmonyCares

Patient Engagement Specialist, Bilingual – Mandarin

HarmonyCares

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $26 per hour

Job Level

Junior

About the role

  • Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
  • Ensure patients receive a detailed explanation of program services
  • Thoroughly and accurately document call notes and scheduling details in electronic system
  • Expedite emergency clinical calls as needed
  • Process new appointments or changes to existing appointments
  • Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
  • Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
  • Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
  • Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
  • Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
  • Complete ongoing training and coaching programs for further skills development by deadlines
  • Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service
  • Perform other duties as assigned

Requirements

  • High school diploma
  • Ability to multi-task while given competing priorities
  • Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
  • Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
  • Ability to analyze problems and resolve issues in a rapid, direct and complete manner
  • Demonstrates short and long-term persistence in meeting objectives and personal development
  • Ability to adapt to new systems and changes as required and apply guidelines/procedures
  • Excellent communicator with an uplifting and personable manner with outstanding phone etiquette
  • Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
  • Excellent data-entry skills and proven ability to navigate multiple computer screens
  • Bachelor's degree (Preferred)
  • 1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position (Preferred)
  • Working knowledge of the healthcare industry (Preferred)
  • Ability to speak multiple languages fluently (Preferred)
Benefits
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data-entryproblem solvingschedulingdocumentationcommunicationmulti-taskinganalyzing problemsnavigating computer systemscustomer engagementappointment processing
Soft Skills
empathycompassionprofessionalismattention to detailcollaborationpersistenceadaptabilityuplifting demeanorpersonable mannerexcellent written communication
Certifications
high school diplomaBachelor's degree (Preferred)