Senior Manager – Market Operations
HarmonyCares
full-time
Posted on:
Location Type: Office
Location: Ann Arbor • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes.
- Proactively solicit and problem solve issues faced by the clinical and administrative teams
- Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model
- Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
- Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
- Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
- Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
- Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
- Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
- Lead a team responsible for the administrative functioning of a market, including but not limited to: Preparation for Executive visits, Coordination with relevant vendors necessary for office operations, Administration of PTO and payroll systems, and on-call schedule, Facilities and office management, Repurpose workforce planning if/when necessary to meet Practice shifts, Facilitate the successful onboarding of new hires, Maintenance of supplies and maintains appropriate process for ordering and storage, Calendar management for the office, including prep and follow up for recurring meetings
Requirements
- Bachelor’s degree in business or related field or 5+ years of administrative management experience in health care, preferably in a managed care/value-based care setting
- Experience managing multi-million-dollar P&L (~$5-10M of revenue)
- Familiarity with valued-based arrangements, including shared savings and risk
- Experience managing a team and driving collaboration across teams
- Analytic, decisive with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisKPI reportingperformance metricsproject managementP&L managementworkflow managementprocess improvementcalendar managementonboardingscheduling
Soft skills
problem solvingcollaborationcommunicationleadershipmentoringengagementdecisivenessprioritizationorganizational skillsrelationship building