Harmonya

Data and Implementation Analyst

Harmonya

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Support the implementation lifecycle from SOW signature through tenant go-live, helping coordinate tasks and track progress
  • Help prepare materials for internal and external kickoff meetings, ensuring stakeholders have the information they need
  • Assist with communication between Data Operations, R&D, and Customer Success to keep data-related workflows on track
  • Track data movement across the client portfolio—receipt, ingestion, and ongoing updates—proactively flagging inconsistencies or anomalies
  • Help maintain organized records of account details including SOW information, configuration files, and key contact lists
  • Follow and help document repeatable processes that support cross-team collaboration and a consistent customer experience
  • Gather and organize key data points and updates to help Customer Success Managers and Account Executives stay informed
  • Support Attribution engagements by helping collect training data, organize inputs, and assist with customer onboarding alongside the Attribution Program Manager
  • Assist with customer training sessions on Harmonya’s Attribution capabilities and help process ongoing data inputs
  • Help ensure attribution-related data is collected in the correct format and routed to the right internal teams

Requirements

  • 4-7 years of experience in data operations, implementation support, customer onboarding, or a related role—exposure to CPG, retail data, or SaaS is a plus
  • Familiarity with retail or syndicated data (e.g., Nielsen, IRI/Circana, retailer POS data) is preferred but not required
  • Solid organizational skills with the ability to manage multiple tasks and keep work on track across accounts
  • Clear written and verbal communication skills—comfortable participating in client calls and internal meetings
  • Detail-oriented and process-minded—you follow steps carefully and flag issues when something doesn’t look right
  • Comfort navigating ambiguity and working in a fast-paced, evolving environment
  • Familiarity with data ingestion workflows, file formats, and basic data quality concepts is a plus
  • Experience in a fast-growing B2B SaaS startup environment is preferred
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data operationsimplementation supportcustomer onboardingdata ingestion workflowsfile formatsdata quality concepts
Soft Skills
organizational skillscommunication skillsdetail-orientedprocess-mindedability to manage multiple taskscomfort navigating ambiguity