Harmonya

Customer Success Manager

• Manage accounts and build strategic relationships with the CPG and Retail companies
• Lead post-sale account health and sustain engagements with customers, and working seamlessly with them to use Harmonya’s products and data for maximum impact
• Independently manage onboarding kickoff presentations, training, office hours, project leadership meetings, and quarterly business reviews
• Own the measurement and articulation of Harmonya’s impact to our customers
• Proactively solve any roadblocks, and identify new opportunities and needs that Harmonya can address with our customers
• Serve as a trusted partner to customers externally and be your customers’ advocate internally
• Develop and improve upon internal and external processes that drive customer satisfaction and loyalty
• Develop and execute on joint business plans to drive value, and deliver business growth with customer retention & health being the 2 primary KPIs

Senior Customer Success Manager