Senior Engineer – Product Support

HARMAN International

full-time

Posted on: 10/7/2025

Location Type: Hybrid

Location: Pune • 🇮🇳 India

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Senior

LinuxPerlPHPPostgresPythonSQLiteTCP/IP

About the role

Expert level technical support for network security product
Handling customer technical escalations
Troubleshooting, diagnosing and resolving technical customer issues
Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers
Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners

Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks
Strong network security skills required
Networking skills should include: TCP/IP fundamentals, IP subnetting and supernetting, hierarchical routing principles, Routing protocol operation (BGP), Routing policies at BGP peering points, VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.), Hands-on configuration and operational knowledge of Cisco and Juniper routers, Hands-on Understanding and knowledge of Netflow, SNMP
Security skills – DDOS, IPS, IDS, Threat detection and mitigation
Basic to Intermediate knowledge of Linux
Basic to Intermediate knowledge of database - postgres, sqlite
Good to have: Scripting - shell and/or high-level languages (Python, Perl, Php)

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

network securityTCP/IPIP subnettingsupernettingBGPVPNGREL2TPMPLSLinux

technical supporttroubleshootingdiagnosingresolving issuescustomer escalation handlingauthoring knowledge base articles