Harbor

Business Analyst, Workflow Consultant – Legal Technology

Harbor

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Conduct interviews, research, and process observations to identify automation opportunities
  • Create process maps, requirements documents, and solution designs that reflect optimized workflows
  • Troubleshooting conditional logic and data validation to ensure reliable workflow performance
  • Multitask and prioritize effectively in a consulting environment, managing multiple client relationships and concurrent projects
  • Develop, test, and deploy automated workflows using no-code/low-code platforms with a focus on efficiency, error handling, and integration logic
  • Serve as the voice of the user—ensuring intuitive, efficient, and delightful end-user experiences
  • Lead workshops, demos and live solutioning sessions, bridging communication between technical and non-technical stakeholders
  • Maintain project ownership: monitor timelines, scope, and budget to ensure successful outcomes
  • Deliver client-facing reports, proposals, and supporting documentation
  • Build expertise in legal technology tools, workflow design principles, and system integrations
  • Collaborate with cross-functional teams including engineers, legal professionals, and developers
  • Stay ahead of legal tech trends and identify areas for innovation and growth

Requirements

  • 4-year undergraduate degree in business, finance, legal studies, MIS, computer science, or similar field
  • 3+ years of experience in consulting, legal operations, or process automation
  • Strong analytical and problem-solving skills—especially around processes and systems
  • Ability to communicate complex ideas clearly (verbally and in writing)
  • Experience creating process documentation and workflow diagrams
  • Comfortable translating business requirements into technical specs or configurations
  • Proficiency with productivity tools (Excel, PowerPoint, Word, Visio or Lucidchart)
  • Technical aptitude and a willingness to learn no-code/low-code platforms
  • Passion for legal technology, operations, or enterprise workflow automation
  • Experience working with legal departments or related functions is a plus
  • Entrepreneurial mindset—confident, adaptable, and proactive
  • Willingness to work in a fast-paced, collaborative, and remote-first environment
  • Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, or Tonkean
Benefits
  • Competitive compensation, profit-sharing, and strong benefits
  • Unlimited PTO and a fully remote, flexible work culture

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process mappingrequirements documentationsolution designworkflow automationdata validationno-code platformslow-code platformsworkflow diagramstechnical specificationssystem integrations
Soft skills
analytical skillsproblem-solving skillscommunication skillsmultitaskingprioritizationcollaborationadaptabilityentrepreneurial mindsetclient relationship managementproject ownership