Lead and support multiple legal hold and eDiscovery system implementations
Manage all aspects of service delivery and project administration
Develop client relationships through exceptional service delivery
Oversee and mentor team members in completing deliverables and client commitments
Participate in practice and business development activities
Serve as lead project manager for system implementation projects
Facilitate workshops with senior legal and IT stakeholders to gather requirements
Advise on eDiscovery best practices and design technology-enabled processes
Create solution design, process documentation, workflows, and SOPs
Define and document test scenarios for new processes and technologies
Create change management strategies and lead training and adoption
Serve as primary client point of contact and escalation path
Enhance methodologies, documentation, training, and delivery approaches
Manage, develop, coach and mentor junior team members
Cultivate client relationships and participate in strategic initiatives
Participate in business development, proposals, and pitches
Develop vendor relationships and contribute to thought leadership
Requirements
5+ years of relevant experience in legal consulting or eDiscovery services, specifically in a customer facing role advising clients
Significant experience leading and/or serving as a subject matter expert for eDiscovery technology implementation projects
Hands-on experience using and/or administering Exterro, Relativity Legal Hold, M365 Purview, DISCO, Nuix, Reveal, Mitratech LegalHold, OpenText, or other similar systems
Experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices
Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education
Demonstrated knowledge of EDRM, FRCP, industry technologies, stakeholders, integrations, information governance, data preservation and IT controls
Aptitude and desire to learn and develop generative or other AI-enabled solutions
Permanent US work authorization required