Senior Director of Fulfillment Operations

Harbor IT

. Drive adoption of automation tools built by the Sr.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $200,000 - $225,000 per yearWebsite

About the role

Key responsibilities & impact

Drive adoption of automation tools built by the Sr. Director of Process Engineering — ensuring all eligible filings follow automated paths and owning adoption rates
Partner with the Sr. Director of Process Engineering on a systematic approach to rapidly extract and document compliance analyst knowledge; prioritize and track this via metrics (e.g., filing types documented) to scale automation and agentic workflows as efficiently as possible.
Establish systems to monitor QA trends, triage root causes (automation vs. analyst quality), route system gaps to the Process Engineering team, and manage CA performance deficiencies through formal HR channels.
Lead compliance analyst org (Corporate & Nonprofit) and QA — set standards, manage performance, and drive the automation-first talent transformation
Build cost-per-filing measurement system from scratch, set baselines, and drive improvement with the Sr. Director of Process Engineering and Finance (shared metric)

Requirements

What you’ll need

7+ years ops leadership, including 3+ years managing manager-level teams in high-volume environments (compliance, BPO, professional services, or similar)
Proven experience driving automation adoption and leading the human change management behind operating model transformation
Track record of org transformation: role redesign, performance standard resets, and talent transition at scale
Demonstrated success in rigorous performance management, establishing strict team accountability to output metrics, process consistency, and quality work
Built operational measurement systems from scratch (unit economics, SLAs, cost-per-unit tracking)
Strong analytical ability to own operating scorecards, cost-per-unit models, and adoption metrics
Compliance filing experience preferred, but strong automation/transformation leaders from adjacent industries are welcome.

Benefits

Comp & perks

health benefits
flexible paid time off
parental leave
fertility and adoption assistance
401(k)
educational reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automation toolscompliance analyst knowledge extractionQA monitoring systemscost-per-filing measurement systemoperational measurement systemsunit economicsSLAscost-per-unit trackingperformance managementprocess consistency

Soft Skills

leadershipchange managementanalytical abilityteam accountabilityperformance managementorganizational transformationcommunicationcollaborationproblem-solvingstrategic thinking