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Harbor IT

Help Desk II

Harbor IT

. Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues.
  • Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations.
  • Troubleshoot Windows 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-related problems.
  • Manage endpoint security and patching through tools like SentinelOne, ThreatLocker, and N-able.
  • Document technical processes and knowledge base articles for internal use.
  • Collaborate with infrastructure and project teams to assist with deployments and server upgrades.
  • Perform proactive system monitoring and maintenance to ensure uptime and performance.
  • Communicate technical solutions clearly to clients and team members.

Requirements

What you’ll need
  • Bachelor's degree in Information Systems, Computer Science, or related discipline preferred.
  • 3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment.
  • Experience supporting Microsoft 365, Intune, and MFA.
  • Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services.
  • Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.).

Benefits

Comp & perks
  • Competitive salary commensurate with experience
  • Comprehensive benefits package including health, dental, and vision insurance.
  • 401(k) retirement plan with company match
  • Unlimited PTO and holidays
  • Professional development opportunities

ATS Keywords

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Hard Skills & Tools
Windows 10Windows 11Microsoft 365IntuneActive Directorynetwork troubleshootingendpoint securitypatch managementMFAGPOs
Soft Skills
communicationcollaborationproblem-solvingtechnical documentation
Certifications
Bachelor's degree in Information SystemsBachelor's degree in Computer Science