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Help Desk II
Harbor ITHelp Desk II Technician providing advanced troubleshooting and technical leadership in IT support for diverse client environments. Managing tickets and mentoring junior technicians in a collaborative MSP culture.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues.
- Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations.
- Troubleshoot Windows 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-related problems.
- Manage endpoint security and patching through tools like SentinelOne, ThreatLocker, and N-able.
- Document technical processes and knowledge base articles for internal use.
- Collaborate with infrastructure and project teams to assist with deployments and server upgrades.
- Perform proactive system monitoring and maintenance to ensure uptime and performance.
- Communicate technical solutions clearly to clients and team members.
Requirements
What you’ll need- Bachelor's degree in Information Systems, Computer Science, or related discipline preferred.
- 3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment.
- Experience supporting Microsoft 365, Intune, and MFA.
- Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services.
- Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.).
Benefits
Comp & perks- Competitive salary commensurate with experience
- Comprehensive benefits package including health, dental, and vision insurance.
- 401(k) retirement plan with company match
- Unlimited PTO and holidays
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 10Windows 11Microsoft 365IntuneActive Directorynetwork troubleshootingendpoint securitypatch managementMFAGPOs
Soft Skills
communicationcollaborationproblem-solvingtechnical documentation
Certifications
Bachelor's degree in Information SystemsBachelor's degree in Computer Science