Customer Support Associate

Harbor IT

Customer Support Associate providing client support at Harbor Compliance. Addressing inquiries and ensuring client satisfaction with fast, friendly service while managing service gaps.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide excellent Customer Support by addressing inquiries and concerns promptly, completely, and effectively.
Provide consistently accurate and complete information.
Speak warmly and empathetically to clients while maintaining realistic expectations.
Navigate client conflict by addressing it head-on in a professional, pleasant manner.
Convey a desire to collaborate and find a mutual solution.
Articulate solutions confidently, politely, and empathetically.
Consistently alerts clients to Service Gaps to recommend additional products and services during the course of conversation.
“Tees up” conversations for Account Management about complex offerings.
Speaks with conviction about our services and persuades clients to retain services that will benefit their organization.

Requirements

What you’ll need

1-3 years of work experience in a similar role in a business services environment utilizing Customer Support Software
Prior success in a customer service, sales, or other customer-facing role
Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar)
Demonstrated success in consistently meeting deadlines
Excellent written and oral communication skills as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement.
Written messages are organized, clear, and on-topic.
Conversations demonstrate an articulate, confident, and appropriate tone.
Familiarity with Google Suite or Microsoft Office
Ability to provide exceptionally attentive service in a fast-paced environment
Effectively multitask, manage time, and prioritize
Experience using and maintaining a knowledge base
Ability to solve complex problems and learn new information on-the-fly
2+ years experience in client service, preferably in a business services environment utilizing Client Service Software
Attention to detail
College degree (preferred)
Prior experience in customer support or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individuals

Benefits

Comp & perks

health benefits
flexible paid time off
parental leave
fertility and adoption assistance
401(k)
educational reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Support SoftwareClient Service SoftwareGoogle SuiteMicrosoft OfficeKnowledge Base Management

Soft Skills

Excellent communication skillsEmpathyConflict resolutionCollaborationAttention to detailTime managementMultitaskingProblem-solvingArticulationPersuasion

Certifications

College degree