FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Provide excellent Customer Support by addressing inquiries and concerns promptly, completely, and effectively.
- Provide consistently accurate and complete information.
- Speak warmly and empathetically to clients while maintaining realistic expectations.
- Navigate client conflict by addressing it head-on in a professional, pleasant manner.
- Convey a desire to collaborate and find a mutual solution.
- Articulate solutions confidently, politely, and empathetically.
- Consistently alerts clients to Service Gaps to recommend additional products and services during the course of conversation.
- “Tees up” conversations for Account Management about complex offerings.
- Speaks with conviction about our services and persuades clients to retain services that will benefit their organization.
Requirements
What you’ll need- 1-3 years of work experience in a similar role in a business services environment utilizing Customer Support Software
- Prior success in a customer service, sales, or other customer-facing role
- Demonstrated success in a detailed or complex customer-facing role (executive assistance, customer success associate, client success manager, account manager, call center for finance, insurance, medical, or similar)
- Demonstrated success in consistently meeting deadlines
- Excellent written and oral communication skills as evidenced by the proper use of syntax, grammar, and vocabulary correctly within the context of the engagement.
- Written messages are organized, clear, and on-topic.
- Conversations demonstrate an articulate, confident, and appropriate tone.
- Familiarity with Google Suite or Microsoft Office
- Ability to provide exceptionally attentive service in a fast-paced environment
- Effectively multitask, manage time, and prioritize
- Experience using and maintaining a knowledge base
- Ability to solve complex problems and learn new information on-the-fly
- 2+ years experience in client service, preferably in a business services environment utilizing Client Service Software
- Attention to detail
- College degree (preferred)
- Prior experience in customer support or another client-facing role for large B2B accounts ($100k+) and/or high-net-worth individuals
Benefits
Comp & perks- health benefits
- flexible paid time off
- parental leave
- fertility and adoption assistance
- 401(k)
- educational reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Support SoftwareClient Service SoftwareGoogle SuiteMicrosoft OfficeKnowledge Base Management
Soft Skills
Excellent communication skillsEmpathyConflict resolutionCollaborationAttention to detailTime managementMultitaskingProblem-solvingArticulationPersuasion
Certifications
College degree