Customer Automation Engineer
HappyFox
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Tech Stack
About the role
- Collaborate with sales and presales teams to understand client requirements and demonstrate automation capabilities.
- Assist in creating proof-of-concept (PoC) automation workflows for prospective customers.
- Provide technical guidance on automation best practices and feasibility during the sales process.
- Support in crafting automation-related proposals, presentations, and documentation.
- Analyze existing workflows and identify opportunities for automation to improve efficiency.
- Design, develop, and implement automated solutions that integrate with various business applications.
- Configure automation rules, triggers, and workflows to streamline repetitive tasks.
- Develop scripts and automation logic to enable seamless data exchange between systems.
- Conduct testing and validation to ensure automation accuracy, efficiency, and reliability.
- Train internal teams and clients on implemented automation solutions, ensuring smooth adoption.
- Monitor automation performance, identify areas for enhancement, and optimize workflows.
Requirements
- 3+ years of experience in workflow automation, presales automation solutions, or technical support for automation tools.
- Strong analytical skills to assess workflows and identify automation opportunities.
- Strong understanding of API integrations and scripting languages (e.g., Python, JavaScript).
- Exposure to CRM, ERP, or customer support systems is a plus.
- Ability to translate business needs into technical automation solutions.
- Excellent problem-solving and stakeholder management skills.
- Strong communication skills to support both presales discussions and technical troubleshooting.
- A university degree or college diploma in Computer Science, Information Technology, or a related field.
Benefits
- Competitive pay (base + performance) with growth opportunity within the company
- Casual and high energy work environment where you could see your ideas win
- Health Insurance, Dental, Vision and Life Insurance
- Paid Vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow automationautomation workflowsAPI integrationsscripting languagesPythonJavaScriptautomation best practicesautomation solutionsautomation logicdata exchange
Soft Skills
analytical skillsproblem-solvingstakeholder managementcommunication skills
Certifications
university degreecollege diplomaComputer ScienceInformation Technology