HappyCo

Customer Success Manager – AI Forward

HappyCo

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own and grow a book of multifamily SaaS customers with responsibility for Retention, Adoption, Product value realization
  • Use AI tools and workflows to Analyze customer health, usage, and risk patterns, Surface expansion and churn risk signals, Automate reporting, insights, and executive-ready customer narratives
  • Develop AI-powered customer insights: Create health dashboards, Summarize behavioral trends, Build renewal risk narratives backed by data
  • Act as a consultative partner to customer leadership teams using: Data-backed recommendations, Operational insights, Outcome-focused success plans
  • Partner cross-functionally with Product, Support, Services, RevOps / Analytics
  • Document and operationalize repeatable AI workflows that improve CSM efficiency, Renewal predictability, Customer visibility

Requirements

  • A minimum of 3+ years in Customer Success, Account Management, or Client Services in a SaaS environment
  • Demonstrated, real-world application of AI in business workflows, such as: AI-driven customer health analysis, Automated insight generation, Predictive risk modeling, Workflow automation for account reviews or renewals
  • Comfort working with data: Dashboards, Customer usage metrics, Operational KPIs
  • Strong executive communication skills
  • Proven ability to manage client relationships with consultative authority
  • PropTech or Multifamily experience preferred
  • Experience with customer success platforms (e.g., Gainsight, Totango, Catalyst) preferred
  • Experience working with Product telemetry, Usage data, BI tools preferred
  • Hands-on experience with AI tools such as: LLMs integrated into workflows, No-code automation, Data enrichment pipelines preferred
  • Bachelor's degree (or equivalent professional experience) preferred
Benefits
  • Work from anywhere supported by a flexible company culture
  • Opportunity to work for one of the fastest growing technology companies in the PropTech industry
  • Unlimited vacation time
  • Generous paid parental leave
  • Competitive and equitable pay, including stock options
  • Monthly stipends to support Wellness and Home Office expenses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-driven customer health analysisAutomated insight generationPredictive risk modelingWorkflow automationData analysisCustomer usage metricsOperational KPIsHealth dashboardsRenewal risk narrativesData enrichment pipelines
Soft Skills
Executive communicationClient relationship managementConsultative authorityCross-functional collaborationOperational insightsOutcome-focused planningCustomer visibilityData-backed recommendationsConsultative partnershipCustomer success management
Certifications
Bachelor's degree