Customer Service Coordinator

Hapag-Lloyd AG

Customer Service Coordinator managing customer phone inquiries and documentation processes for Hapag-Lloyd. Handling bookings, claims, and fostering communication with customers for shipping documentation.

Posted 5/23/2026full-timeMumbai • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle Customer phone calls
Act as point of entry for Booking / Bills of Lading / Imports inquiries
Know how of the booking process in the shipping cycle and answering booking related queries.
End to end Imports cycle process
Handle cases correspondence with customer on potential claim requests
Act as point of entry for Bills of Lading inquiries
Handle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery
When required, handle B/L amendments for urgent cases
Bill additional costs / fees to customer where applicable
Process invoice amendments (reversals) received via e-mail
Handle Bill of Lading releases requests (Telex release, certificates)
Proactively acts to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)
Build expertise in all topics related to Export Documentation
Follow standard processes and new requirements as communicated by management
Complete all functional HIP training timely
Exclusively support BCO Segment

Requirements

What you’ll need

University degree or equivalent
4+ years of industry experience in transportation industry
Very good command of written and spoken English
Working knowledge of MS Office
Able to work well with others and follow guidelines
Positive attitude
Receptive and be able to grasp new ideas and motivate one’s self for personal development.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hapag-Lloyd AG Website LinkedIn All Job Openings 10,000+ employees Founded 1847 🚗 Transport 🛍️ eCommerce Transport
eCommerce
Logistics Hapag-Lloyd AG is a leading global shipping company specializing in container transportation, providing services for international trade. They offer a comprehensive online business suite for booking, tracking, and managing shipments, along with tools for customer service and performance management. With a fleet of 292 vessels and a commitment to quality and digitalization, Hapag-Lloyd facilitates efficient and sustainable logistics solutions worldwide. Customer Service Coordinator 🔥 30 minutes ago 🏢🏡 Mumbai – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle Customer phone calls
Act as point of entry for Booking / Bills of Lading / Imports inquiries
Know how of the booking process in the shipping cycle and answering booking related queries.
End to end Imports cycle process
Handle cases correspondence with customer on potential claim requests
Act as point of entry for Bills of Lading inquiries
Handle documentation exceptions and hard errors, acting proactively to resolve problems to guarantee the service delivery
When required, handle B/L amendments for urgent cases
Bill additional costs / fees to customer where applicable
Process invoice amendments (reversals) received via e-mail
Handle Bill of Lading releases requests (Telex release, certificates)
Proactively acts to improve customs and documentation processes (e.g. monitoring of SI quality and time, revenue handling, customer profile)
Build expertise in all topics related to Export Documentation
Follow standard processes and new requirements as communicated by management
Complete all functional HIP training timely
Exclusively support BCO Segment 🎯 Requirements
University degree or equivalent
4+ years of industry experience in transportation industry
Very good command of written and spoken English
Working knowledge of MS Office
Able to work well with others and follow guidelines
Positive attitude
Receptive and be able to grasp new ideas and motivate one’s self for personal development. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Specialist 🕒 April 12 KRÜSS - Advancing your Surface Science 201 - 500 🔬 Science 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Customer Care Specialist managing inquiries and sales support for the UK market and EMEA distributors. Focusing on customer experience and efficient communication in a global technology company. 🏢🏡 Mumbai – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇩🇪 German Required Customer Service, D2C Fulfillment Assistant Manager 🕒 November 28, 2025 Glanbia 5001 - 10000 👥 B2C Website LinkedIn All Job Openings Assistant Manager for Customer Service & D2C Fulfillment at Glanbia in Mumbai. Managing order-to-delivery processes and ensuring customer satisfaction across channels. 🏢🏡 Mumbai – Hybrid 💰 Post-IPO Equity on 2022-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

booking processimports cycle processdocumentation handlinginvoice amendmentsBill of Lading managementcustoms processesrevenue handlingexport documentation

Soft Skills

communicationteamworkpositive attitudeadaptabilityself-motivation

Certifications

university degree