Manager – Corporate Reefer Sales

Hapag-Lloyd AG

Manager leading Hapag-Lloyd’s commercial growth of reefer business for global freight forwarders. Shaping and executing account strategies to drive profitable revenue growth and customer satisfaction.

Posted 5/21/2026full-timeHamburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead Reefer commercial growth strategy for selected Global Freight Forwarders and strategic key accounts, fully aligned with Hapag-Lloyd priorities, governance, and senior stakeholder expectations
Own senior customer engagement and escalation management, ensuring service quality, customer satisfaction, and long-term retention through structured issue resolution and service recovery
Drive profitable revenue growth by steering pricing, rate agreements, and allocation decisions to balance volume, yield, and network constraints against targets
Develop and execute strategic account plans, identifying and converting new reefer opportunities, building a robust pipeline, and delivering against agreed milestones and timelines
Manage end-to-end commercial execution for assigned accounts (quotations, agreements, allocations) with speed, accuracy, and compliance; lead Quarterly Business Reviews (QBRs) with insights and action tracking
Coordinate cross-functionally as the key commercial counterpart to the Global Account Manager and partner with Reefer Product Excellence, product, and digital teams (e.g. Reefer Remote Monitoring, value-added services, API growth)
Own performance management, planning, and reporting, monitoring results vs. budget/targets, initiating corrective actions, and ensuring accurate, audit-ready commercial records and analyses in FIS

Requirements

What you’ll need

Completed Apprenticeship or University Degree in Economics, International Management, Maritime Studies, Logistics or a related field
Ability to prioritize effectively across pipeline, pricing cycles, QBRs, and escalations under tight deadlines
Persistence in achieving volume, yield, and contribution targets, as well as remain solution-focused under pressure (e.g., disruptions, allocation constraints) and drive sustainable resolutions
Strong teamwork across Sales Execution, Global Account Management, Reefer Product Excellence, and other functions; aligning stakeholders, clarify responsibilities, and balance customer needs with governance and internal constraints
Ability to make timely decisions using data and business context and manage trade-offs (volume/yield/allocation/service)
Confident, fact-based communication and negotiation skills with senior customers and internal stakeholders
Fluency in English (written and spoken), additional languages are a plus.

Benefits

Comp & perks

Attractive compensation (13 monthly salaries + vacation pay)
Strong social benefits in a financially stable company
At least 28 days of vacation
Flexible working hours
Capital forming benefits
Future oriented pension plan (MYPENSION)
Mobility benefits such as subsidies for public transportation
Bicycle leasing via JobRad
Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection

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Hard Skills & Tools

pricingrate agreementscommercial executionperformance managementdata analysisissue resolutionservice recoverypipeline managementbudget monitoringaudit-ready commercial records

Soft Skills

customer engagementescalation managementteamworkdecision makingcommunication skillsnegotiation skillspersistencesolution-focusedprioritizationstakeholder alignment