Customer Service Coordinator – Dangerous Goods

Hapag-Lloyd AG

Coordinator of Customer Service at Hapag-Lloyd, facilitating cargo movement and ensuring customer satisfaction. Involves providing timely information and addressing inquiries on shipments.

Posted 5/19/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Facilitate the movement of cargo and keep customers satisfied with any and all details of shipments.
Provide immediate response to customer inquiries, provide timely information to Customs and the terminals, and provide paperwork and electronic data to various locations.

Requirements

What you’ll need

Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
Ability to understand and communicate with people whose native language is different from your own.
Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments.
Excellent written and verbal communication, including active listening and report writing.
Excellent organizational skills and attention to detail.
Strong analytical, problem-solving, and math skills.
Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.

Benefits

Comp & perks

Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

shipping termsroutingsschedulesanalytical skillsproblem-solving skillsmath skills

Soft Skills

communicationactive listeningpatienceempathyunderstandingorganizational skillsattention to detailcalmness under pressuremultitasking

Certifications

Associate degree