Senior Manager – Global Reefer Product Excellence

Hapag-Lloyd AG

Lead Global Reefer Product Excellence team, driving success in reefer services for Hapag-Lloyd. Guiding a team of experts to enhance service and customer satisfaction.

Posted 5/18/2026full-timeHamburg • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Lead the Product Excellence team, providing direction, coaching, and day-to-day support to team members
Deliver hands-on support and training to Hapag-Lloyd Regions and Areas on all technical and digital reefer topics
Support the Global Reefer Strategy through analytics, continuous improvements, and the implementation of existing and new reefer products (e.g., Hapag-Lloyd LIVE, Cargo Shield, Controlled Atmosphere)
Own and further develop commercial and technical reefer processes for Cold Treatment, Controlled Atmosphere, High Value Reefer Cargo, Cargo Shield Reefer and other reefer-related services
Drive the performance of reefer value-added services, identifying growth opportunities and generating additional revenue
Contribute to defining requirements for reefer products and services
Represent Hapag-Lloyd as a reefer product expert at trade fairs, supporting reefer sales teams
Participate in customer meetings to provide reefer product expertise and support

Requirements

What you’ll need

A motivated, authentic, and reliable leader who thrives in international teams and believes team spirit drives success
Strong customer-centric and commercial mindset and are willing to step out of your comfort zone to drive growth and improvement
Solid sales background and know how to drive commercial performance together with Regions and Areas - turning product and service capabilities into measurable revenue impact
You work efficiently and analytically, with an enthusiastic, hands-on approach that energizes others
Reefer technical knowledge - or the curiosity and attitude to learn quickly - to confidently support our reefer sales teams
Proficiency in MS Office (especially Excel and PowerPoint) and familiarity with Hapag‑Lloyd applications (e.g., Qlik, FIS), or a strong willingness to learn them
Knowledge of agile methodologies (e.g., Scrum) and experience working in agile product/delivery environments is beneficial
Willingness to travel internationally, as well as a very good command of written and spoken English; Spanish is a plus

Benefits

Comp & perks

At least 28 days of vacation
Flexible working hours
Capital forming benefits
Future oriented pension plan (MYPENSION)
Mobility benefits such as subsidies for public transportation
Bicycle leasing via JobRad
Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor)
A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection

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Hard Skills & Tools

reefer technical knowledgeagile methodologiesScrumanalyticscommercial performancesales backgroundcontinuous improvementsprocess developmentHapag-Lloyd LIVECargo Shield

Soft Skills

leadershipcustomer-centric mindsetcommercial mindsetteam spiritanalytical skillshands-on approachmotivationauthenticityreliabilityenthusiasm