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Process Manager – Customer Engagement and Transformation
Hapag-Lloyd AGProcess Manager driving strategic transformation initiatives and project execution at Hapag-Lloyd. Collaborating with cross-functional teams to deliver measurable business outcomes.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Translate Hapag-Lloyds Strategy 2030 objectives into project concepts and plans, focusing on commercial data
- Define project scope, metrics, timelines, and governance, analyzing customer insights and market trends
- Lead and support end-to-end project execution, collaborating with diverse teams for scalable solutions
- Manage project risks, dependencies, and changes, ensuring timely and high-quality delivery
- Support effective stakeholder collaboration and contribute to governance forums and meetings
- Prepare C-level updates and dashboards using Salesforce Analytics, Qlik Sense and other tools for clear communication
- Track KPIs and milestones, ensuring delivery of agreed outcomes and supporting performance management
- Proactively manage day-to-day stakeholder communication and address any alignment issues
Requirements
What you’ll need- 6+ years of experience in Product Ownership, preferably in Shipping or Logistics
- A degree in Shipping, Logistics, Business Administration, or IT-related field
- Expertise in Agile, Waterfall, and Hybrid project management frameworks
- Knowledge of Salesforce or other ERP systems is an advantage
- Strong analytical skills, excellent communication, and the ability to lead cross-functional teams
- Fluent in English, with additional languages being a plus
- A proven track record of successful project delivery and stakeholder management
- Ability to work independently and take initiative in a fast-paced environment
Benefits
Comp & perks- At least 28 days of vacation
- Flexible working hours
- Capital forming benefits
- Future-oriented pension plan (MYPENSION)
- Modern hybrid work model (3 days office / 2 days remote)
- Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
- Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
- A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OwnershipAgileWaterfallHybrid project managementSalesforce AnalyticsQlik SenseKPI trackingProject executionRisk managementStakeholder management
Soft Skills
Analytical skillsCommunicationLeadershipCollaborationInitiativeProblem-solvingAdaptabilityTime managementTeamworkStakeholder communication