Technical Writer

Hanwha Vision America

Technical Writer creating user documentation for Hanwha Vision America’s IP cameras, NVRs, and VMS security products. Translating complex technologies into clear guides, manuals, troubleshooting content, and FAQs.

Posted 8/12/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in creating clear and comprehensive technical documentation for security products, including IP cameras, NVRs, and VMS software. Proficient in collaborating with subject matter experts and utilizing documentation tools to enhance user understanding and product usability.

Highest-signal resume keywords

Technical WritingUser DocumentationMicrosoft Office SuiteZendeskSecurity Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationUser ManualsHow-To GuidesEditingProofreadingTroubleshooting GuidesVisual DocumentationContent AccuracyProject ManagementDocumentation Standards

Soft Skills

Attention to DetailCommunication SkillsOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

Microsoft Office SuiteZendeskServiceNowDocumentation Tools

Industry Keywords

IP CamerasNVRsVMS SoftwareSecurity ProductsTechnical Content

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Develop clear and comprehensive how-to guides, user manuals, and technical documentation for security products, including IP cameras, NVRs, and VMS software
Translate complex technical concepts into simple, easy-to-understand instructions for users of all experience levels
Collaborate with subject matter experts to gather information and ensure technical content accuracy
Edit and proofread documentation for accuracy, consistency, and adherence to company standards
Work with product management, technical support, and sales teams to meet end-user documentation needs
Respond to feedback and update documentation to address user needs and improve usability
Stay current on products, best practices, and emerging technologies
Write and organize troubleshooting guides, FAQs, and best-practices documentation
Incorporate diagrams, illustrations, and other visuals for installation steps, product layouts, and system configurations
Gather feedback from users and support teams to improve documentation quality and relevance

Requirements

What you’ll need

3–5 years of experience as a Technical Writer
Proven ability to create clear, concise, user-friendly, and technically accurate documentation
3 writing samples required
Excellent written and verbal communication skills, including grammar, spelling, and punctuation
Strong attention to detail and ability to meet deadlines
Strong organizational skills and ability to manage multiple projects and prioritize documentation needs
Ability to work with minimal supervision while maintaining high quality standards
Proficiency in Microsoft Office Suite and documentation tools
Experience with Zendesk, ServiceNow, or other ticketing/knowledge systems
Minimum 2 years of experience in the security industry involving IP cameras, NVRs, and VMS software (preferred)
Prolonged sitting and/or standing for long periods
Ability to lift 25 lbs occasionally
Ability to perform computer activities for a minimum of 8 hours
Ability for remote employees to create a lab environment in the workspace
Ability to perform physical installation of products occasionally

Benefits

Comp & perks

Remote work arrangement
Occasional travel to Hanwha office locations for training
Occasional travel to trade shows
Occasional travel to customer sites