Hanna Interpreting Services LLC

Talent Success & Compliance Specialist

Hanna Interpreting Services LLC

full-time

Posted on:

Location Type: Hybrid

Location: Spring Valley • California • 🇺🇸 United States

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Salary

💰 $23 - $25 per hour

Job Level

JuniorMid-Level

About the role

  • Talent Credentialing & Compliance: Conduct comprehensive audits to ensure all new and existing Talent documentation (certifications, background checks, and business documents) is valid, current, and compliant. Proactively manage the full documentation lifecycle, including tracking expiration and initiating renewals.
  • Strategic Communication & Engagement: Design and execute high-volume compliance campaigns and administrative communications (via CRM). Draft clear, professional content (FAQs, guides) and analyze engagement data to optimize communication strategy and drive document submission rates.
  • Talent Support & Issue Resolution: Serve as the primary administrative point of contact, providing clear guidance, de-escalating concerns, and maintaining an empathetic tone while enforcing compliance. Collaborate cross-functionally to quickly resolve administrative issues that block Talent deployment.
  • Data Management & Process Improvement: Maintain the accuracy and integrity of the Talent database by tracking compliance status using CRM and spreadsheets. Stay informed on industry regulations to support continuous improvement of internal administrative policies.

Requirements

  • Bachelor’s degree in Business Administration, Communications, or a related field preferred.
  • 2+ years of experience in compliance, Talent relations, administrative coordination, or a related field. Experience with high-volume outreach is a significant plus.
  • Strong command of CRM software (HubSpot or similar) and Microsoft Office Suite. Advanced proficiency in Excel/Google Sheets (managing data sets, tracking reporting) is highly preferred.
  • Exceptional written and verbal communication skills. Ability to craft professional mass communications and handle sensitive phone conversations with composure.
  • A "go-getter" attitude with the ability to work independently, manage competing priorities, and learn new technologies quickly.
  • A proactive approach to problem-solving and a willingness to research and interpret administrative or regulatory guidelines.
  • Background in the Language Services Industry (LSI) a plus.
  • Experience with marketing automation tools or campaign management preferred.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Professional development opportunities
  • Employee assistance program
  • Company-sponsored events and activities
  • Hybrid Work Environment
  • Pay Range: $23-25/hour

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
compliancedata managementadministrative coordinationdocument lifecycle managementauditingreportingprocess improvementhigh-volume outreachcontent draftingproblem-solving
Soft skills
communicationempathyindependenceprioritizationresearchde-escalationcollaborationadaptabilityprofessionalismproactivity