Account Manager I – Black Credit Card

Hankey Group

60-Day Collector at Westlake Financial managing collections for accounts 31–60 days past due. Collaborating with customers to negotiate payment plans and reduce delinquencies while meeting performance goals.

Posted 6/13/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

The 60-Day Collector plays a key role in helping Westlake Financial reduce delinquencies and protect our portfolio
You’ll work with customers whose accounts are 31–60 days past due, using communication, problem-solving, and persistence to find workable solutions and prevent loan losses
Negotiate with customers to develop payment plans that fit their individual situations
Meet and exceed daily and monthly goals while maintaining quality and compliance standards
Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies
Collaborate with teammates and contribute to the department’s overall success
Manage a high volume of calls efficiently and professionally in a fast-paced environment
Use skip-tracing tools to locate customers or collateral when needed
Reduce delinquency within your assigned queue and contribute to department-wide goals
Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences

Requirements

What you’ll need

Type at least 35 WPM with strong computer and data-entry skills
Some experience in credit card collections or a related financial services role
Excellent communication and negotiation abilities with professional phone etiquette
Flexible schedule – willing to work overtime and weekends when needed
Able to multitask and stay organized in a fast-paced environment
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA)
Proficient in Microsoft Excel and Outlook; comfortable navigating web-based applications
Team-oriented with a positive, dependable attitude
2+ years of experience in a collections environment preferred
High school diploma or equivalent required

Benefits

Comp & perks

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
GYM (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data-entrynegotiationcollections experiencepayment plan developmentskip-tracingcompliance standardscommunication skillsproblem-solvingmultitaskingtyping speed 35 WPM

Soft Skills

team-orientedpositive attitudedependableorganizational skillsprofessional phone etiquetteflexibilitypersistencecustomer servicetime managementadaptability